When can I expect to receive my shipment?

After your payment is authorized and verified, we will start processing your order this process often takes 5-10 business days, so please be patient with us. Please expect delays caused by unexpected situations such as national holidays, factory maintenance, and so on.

Domestic Shipping Rates and Estimates

Country Carrier Delivery Timescale
US UPS/DHL/USPS 90% of orders arrive 20 days after despatch
UK RM 95% of orders arrive 25 days after despatch, and almost all within 5 days*
AU Fastway/ Auspost 90% of orders arrive 25 days after despatch
NZ Fastway/NZ post 95% of orders arrive 25 days after despatch
IM RM International 95% of orders arrive 25 days after despatch
LT RM International 95% of orders arrive 25 days after despatch
LI RM International 95% of orders arrive 25 days after despatch
LU RM International 95% of orders arrive 25 days after despatch
LV RM International 95% of orders arrive 25 days after despatch
MT RM International 95% of orders arrive 25 days after despatch
NO RM International 95% of orders arrive 25 days after despatch
Other DHL international 20-35 day

*Please note that these are estimated delivery times only.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

How can I change my Shipping Address?

Shipping charges are estimated due to your location and the order’s weight. The minimum shipping fee will be $7.99.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

When my order will be shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Sunday will be shipped the following Monday.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our refund & return policy here

If you have any further questions, please don’t hesitate to contact us at [email protected]